No service level agreement is currently offered
The public deployment is an evaluation surface with fail-closed hosted services. RipoDoc does not currently publish an uptime percentage, support response target, maintenance window, service credit, recovery objective, or availability guarantee.
SLA decisions required before offer
- 01
Covered plan and production service definition, monthly measurement window, and data source for availability measurement.
- 02
Scheduled and emergency maintenance rules, exclusions, force majeure, customer-caused incidents, and third-party dependency exclusions.
- 03
Support hours, timezone, severity definitions, response/restore targets, escalation method, service-credit calculation/cap, and claim process.
Technical operational evidence
The self-hosted package includes health checks, bounded runtime controls, backup/restore guidance, and a production preflight. Those engineering controls are not an SLA and must not be described as one without an approved contractual commitment.